Zyngapoker Privacy Policy – Your Data, Our Responsibility

Here you will find a clear and complete picture of how your personal information is kept safe and used at Zyngapoker. No hidden terms.

10
Main sections
SSL
Encryption
January 2026
Last Updated
No Sale
Third-Party Data

Quick links:

How We Protect Your Privacy

A quick overview of the key aspects of Zyngapoker's data security measures

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SSL Encryption Across the Board

At Zyngapoker, everything from page load to payment is secured with 256-bit SSL encryption. All data passing between your browser and our servers is fully encrypted.

256-bit SSL
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No Selling of Data to Third Parties

Zyngapoker does not sell your personal data to any advertisers or third parties. Your name, phone number, and payment details are never shared.

Strict Policy
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Secure Data Storage

Your information is stored on secured servers accessible only to authorised personnel. Payment card details and mobile banking PINs are never stored.

Secure servers
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Two-Factor Authentication

Zyngapoker supports two-factor authentication (2FA) on your account. Even if someone knows your password, they won't be able to access your account without the second verification step.

2FA Protection
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Right to Erasure

You may request to close your account and have your personal data deleted at any time. Zyngapoker does not retain data beyond what is required by legal obligations.

Your Rights
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Transparent Data Usage Policy

Zyngapoker is fully transparent about what data it collects, why it collects it, and how long it is kept — all clearly laid out on this page. No hidden agendas.

Fully Transparent
A quick note

By creating an account or using the Zyngapoker site, you are considered to have read and accepted this Privacy Policy. For any questions, please contact our support team.

1. What Information We Collect

Zyngapoker collects various types of information from you — some you provide directly, and some is collected automatically.

1.1
What you provide directly

The following information is collected during registration and account management:

  • Full Name & Date of Birth
  • Mobile Number & Email Address
  • Payment method details (bKash/Nagad/Rocket number – not your PIN)
  • National ID or passport details for identity verification
  • Address (where applicable)
  • Information and messages you provide via support chat
1.2
Automatically Collected Information

When you use the site, the following information is collected automatically:

  • IP address & device information (model, operating system)
  • Browser type and version
  • Which pages you visited on the site and how long you spent on them
  • Gaming activity and transaction history
  • Cookies & Local Storage Data
  • Login & Logout Times
Data Type Purpose Mandatory?
Name and date of birth Age verification, account identity Yes
Mobile Number Login, OTP verification Yes
Payment information Deposit and withdrawal processing Yes
NID/Passport KYC verification, fraud prevention On Withdrawal
IP Address Security & Location Verification Automatic
Gaming History Service improvement, responsible gaming Automatic

2. How Your Information Is Used

Zyngapoker uses your information only for specific purposes. Any purpose for which your data is used is outlined in this policy.

2.1
Primary Purposes
  • Account Management: Registration, Login, Identity Verification & Account Security
  • Payment processing: Accepting deposits and processing withdrawals
  • Service Improvement: Analysing which games or features are most popular
  • Customer Support: Helping you resolve issues
  • Fraud Prevention: Detecting Unusual Activity
  • Responsible Gaming: Identifying and supporting excessive gaming risks
  • Legal Obligations: Meeting regulatory requirements

Please Note: Zyngapoker may use your information to keep you informed about relevant offers and bonuses. To stop receiving these communications, turn off "Notifications" in your account settings or contact support.

3. Who Your Information May Be Shared With

Zyngapoker does not sell your data. However, limited information may be shared with trusted partners solely for the purpose of operating our services.

3.1
When & With Whom It Is Shared
  • Payment Gateway: The necessary information is shared with bKash, Nagad, or Rocket for transaction processing
  • Game Providers: Game software companies may access limited session data solely for the purpose of operating the games
  • Technology Service Providers: Server and cloud hosting providers for infrastructure management
  • Legal Obligations: Information may be disclosed in response to a valid order from a court or law enforcement authority
  • Fraud Prevention Agencies: For Fraud & Money Laundering Prevention

In all of the above cases, the relevant parties may only use the information for the specified purpose and are bound by confidentiality agreements.

4. Our Data Security Measures

Zyngapoker follows the highest industry standards to protect your data. Our security measures are multi-layered and regularly updated.

4.1
Technical Security
  • 256-bit SSL/TLS encryption – across all connections
  • Password hashing — no one can ever view your password in plain text
  • Firewall and DDoS protection
  • Automated system for detecting suspicious login activity
  • Regular security audits and penetration testing
  • Payment details are never stored on Zyngapoker servers
4.2
Institutional Security
  • Only authorised personnel can access user data
  • Staff receive regular privacy and data protection training
  • Data access logs are maintained and monitored
  • A process is in place to notify users within a defined timeframe in the event of a data breach

5. Cookies & Tracking Technologies

The Zyngapoker website and app use cookies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1
What Types of Cookies We Use
  • Essential Cookies: To keep your login session active and remember your language settings — the site cannot function without these
  • Functional Cookies: To remember your preferred games, interface settings, and similar preferences
  • Analytics cookies: To understand which pages are most visited and to improve the site
  • Security Cookies: To detect suspicious logins or unauthorized access

You can disable cookies through your browser settings, though doing so may affect certain features of the site.

6. How Long Your Data Is Retained

Zyngapoker does not retain your data longer than necessary. The retention periods for different types of information are listed below:

Data Type Retention Period Reason
Account Information For the duration of active account Service delivery
Transaction Records 5 Years Legal obligations
KYC Documents 3 Years After Account Closure Regulatory Requirements
Support chat logs 2 years Service Quality Assurance
Gaming History For the duration of active account Responsible Gaming
Login logs 90 days Security monitoring

After an account is closed, any data that is not required to be retained for legal obligations will be deleted. If you submit a deletion request, any applicable legal obligations will be explained to you.

7. Your Rights Regarding Your Information

You have several important rights regarding your personal data at Zyngapoker. To exercise these rights, please contact our support team.

7.1
Your 6 key rights
  • Right to access: You have the right to request details of what information we hold about you
  • Right to Rectification: You may request corrections to any inaccurate information
  • Right to Erasure: You may request that your data be deleted under certain circumstances
  • Right to restriction: You may request that the use of your data be restricted to specific purposes
  • Right to object: You can opt out of marketing communications
  • Right to Portability: You may request a copy of your personal data

To exercise these rights support@zyngapoker.xyzEmail us at. Requests are typically responded to within 15 business days.

8. Child Protection Policy

Zyngapoker strictly does not collect information from or provide services to anyone under the age of 18. Age verification is carried out at the time of registration.

If we become aware that a minor's information has been collected inadvertently, that data will be deleted immediately and the associated account will be closed. If you believe a minor is using Zyngapoker, please notify our support team right away.

9. Data Transfers

Zyngapoker primarily serves users in Bangladesh. Some technical service providers, such as cloud hosting providers, operate internationally. In such cases, international data protection standards are strictly observed.

Before sharing data with any third party, we ensure they are contractually bound to uphold our privacy standards.

10. Contact & Complaints

For any questions, complaints, or requests regarding our Privacy Policy, please reach out through any of the channels below:

📞
Contact Channels
  • Email: support@zyngapoker.xyz
  • Live Chat: Click the chat icon at the bottom right of the site (24/7 in Bangla)
  • Help Center: Help Center Page View

Requests to delete or correct data are typically responded to within 15 business days. For complex cases, it may take longer — you will be informed in advance if so.

Policy updates

Zyngapoker may update this Privacy Policy from time to time. For any significant changes, members will be notified in advance by email or via an on-site notification. The date of the latest update will always be displayed at the top of this page.

🔑 Key Takeaways
✅ Your data is never sold
✅ SSL Encryption Across the Board
✅ PIN/Password Not Stored
✅ Right to request data deletion
✅ 18+ Strictly Enforced
✅ 24/7 Support in Bangla
📧 Privacy Contact
Email
support@zyngapoker.xyz
Response Time
Within 15 Business Days
Live Chat
24/7 in Bengali

Your Rights in Protecting Your Data

Zyngapoker ensures that every member retains full control over their personal information

👁️
Right to Know

To find out what information we hold about you, email our support team.

✏️
Right to rectification

You can request a correction to any inaccurate information at any time.

🗑️
Right to erasure

You may request that your data be deleted beyond what is required by legal obligations.

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Right to Object

You can opt out of marketing emails or notifications at any time.

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Data Portability

You may request a copy of your data at any time and it will be provided upon request.

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Right to Restriction

You may request that the use of your data be restricted to specific purposes.

Frequently Asked Questions

FAQs on Password Recovery & Responsible Gaming Tools

If you forget your password, go to the login page and click the "Forgot Password" link. Enter your registered mobile number or email address. Zyngapoker will send you an OTP (one-time password) or a recovery link. Use the OTP or link to set a new password. The entire process takes under 5 minutes. If you don't receive the OTP on your mobile, check your spam folder or wait a few minutes and try again. If the issue persists, contact our support team via live chat in Bengali – they'll assist you promptly. For your security, once you log in with the recovered password, we recommend changing it immediately to a new, strong password.

Yes, Zyngapoker offers a range of responsible gaming tools that you can use yourself. Deposit Limits: In your account settings, you can set a daily, weekly, or monthly maximum deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour waiting period, but decreasing it takes effect right away. Temporary Break: You can temporarily deactivate your account for anywhere between 1 day and 6 months. During this period, you will not be able to log in or place any bets. Permanent Self-Exclusion: If you wish to close your account permanently, contact support to submit a request – this action is irreversible. To use these tools, go to your account settings or reach out to support and they will assist you. For more details, Responsible Gaming Visit the page.

Your data is safe – join us today

Your privacy is protected at Zyngapoker. Register with confidence and start playing on Bangladesh's most trusted gaming platform.

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